Position Summary
The Assistant General Manager will be responsible for your department's overall direction, coordination, operation, and success in addition to supporting the clubs Senior General Manager/Regional VP with club leadership responsibilities. The Assistant General Manager will assist the General Manager/Regional VP in ensuring that the club meets or exceeds financial goals while providing remarkable leadership in the areas of customer service, team member relations, sales, and in-center business performance. Provide daily support to a team of 150 to 300 team members and offer ongoing leadership, motivation, coaching and development. Cast, coach, communicate, align and hold the department heads accountable to ensure the consistent delivery of Life Time brand expectations as a Healthy Way of Life destination. Act as the club ambassador to give each member an unforgettable club experience. This is a unique position for an ambitious and inspirational leader.
Job Duties and Responsibilities
- Attends required General Manager Certification trainings and presents on the business plan to show proficiency in learning each in-center business
- Monitors revenue, expenses, payroll for each department a weekly basis through the club performance Dashboard
- Acts as “mayor of the club” to promote member engagement and provide each member with an exceptional club experience
- Performs club audits to ensure that all areas of the club are clean, neat, organized, and in “like new” condition
- Demonstrates a positive attitude and ensure Department Manager and team members are providing the highest level of customer service, cleanliness, and financial performance
- Meets one-on-one weekly with Department Manager to ensure Key Performance Indicators (KPI’s)are followed and all departments are meeting or exceeding budgetary goals and connectivity metrics
- Recruits, hires, and mentors Department Managers to promote career growth through training, development, and performance assessment
- Facilitates weekly Department Manager meetings to communicate and align around clubs key business objectives and opportunities
Position Requirements
- 5 or more years of experience managing people in fitness, hospitality or retail industries
- 2 or more years of experience managing profit & loss statements/revenue/EBITDA budget
- Experience providing customer service and dealing with customer concerns
- Experience working within cross-functional teams
- Proven conflict management skills
- CPR/AED Certified
- Track record of success in a performance-driven work culture
- Knowledge and passion for the health and fitness industry
- High School Diploma or GED
Preferred Requirements
- Bachelor's Degree in a related field
- Sales or fitness management experience
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.